Refund Policy

Current Free plan

DNStracr currently offers a Free plan. Paid subscriptions, checkout and paid trials are not available. There is no subscription payment to refund and no automatic conversion to a paid plan.

Future purchases through Paddle

This section applies only to a future purchase explicitly made through Paddle. Paddle will be the Merchant of Record for that transaction. Its Refund Policy and Buyer Terms govern payment refunds alongside applicable law. DNStracr does not offer an additional money-back guarantee.

Request a refund or declare withdrawal through Paddle buyer support or the support link in your receipt. Provide your purchase email, transaction reference and the reason for your request; never send passwords or full payment-card details. For service assistance, contact [email protected]. We can help investigate a service problem and coordinate with Paddle.

Cancellation is separate from a refund

For a future recurring purchase, use the subscription management link in your Paddle receipt or Paddle buyer support to cancel renewal. Cancellation normally takes effect at the end of the current billing period and prevents further renewal charges. It does not itself request a refund for that period. Do not rely on deleting your DNStracr account to cancel billing.

Consumer withdrawal and defective services

Mandatory consumer rights take priority. Consumers in the EU/EEA generally have a 14-day withdrawal right for distance service contracts. The applicable withdrawal notice, start of the period and any legally permitted consequences of requesting early performance must be disclosed before purchase. Merely using DNStracr does not constitute a blanket waiver. Statutory remedies for a defective or misdescribed service remain available.

Other countries may provide different or additional rights. Paddle’s policy describes regional rules, discretionary refund requests, eligible refund timing and payment methods. A refused discretionary request does not remove a statutory claim. Business buyers retain rights under applicable law and the agreed purchase terms; consumer-only withdrawal rights do not automatically apply to business purchases.