Terms of Service

1. Operator and scope

DNStracr is operated by Vitali Quiering, Luckmoor 14c, 22549 Hamburg, Germany. See the Imprint for contact details. These terms govern use of our website, public scan and application. If you act for an organization, you must have authority to do so. Mandatory consumer protections apply where you use the service as a consumer.

2. Accounts and organizations

Provide accurate account information, verify your email and protect your credentials. Do not share personal sign-in credentials. Organization owners manage members, permissions, configuration and deletion. Only add domains, provider connections and notification destinations you are authorized to use. Tell us promptly if you suspect unauthorized access.

3. Service and limits

DNStracr compares DNS answers, tracks changes and follows detected incidents through recovery. A public scan is a one-time check; it does not create ongoing monitoring. Applicable resource limits, check intervals and history retention are shown in the service and organization settings. The Free plan has no subscription charge and does not automatically become a paid subscription.

Monitoring is periodic, not continuous. DNS caching, network conditions and third-party services affect results. Alerts depend on configured, enabled destinations and successful delivery. A DNS incident does not itself establish an application outage, and DNS mail checks do not test email delivery. Keep your own backups and operational checks. We do not promise uninterrupted availability, detection of every change or guaranteed alert delivery.

4. Acceptable use

Do not use DNStracr for unlawful activity, unauthorized access, harassment or unsolicited messaging. Do not bypass quotas, abuse public scans or notification delivery, introduce malicious content, or interfere with the service or other users. Respect third-party rights and provider terms. You retain rights to data you submit; we process it to operate the service as described in our Data privacy notice.

5. Future paid subscriptions

Paid subscriptions and checkout are not currently available. The following applies only if you later explicitly purchase an organization subscription through Paddle; it does not create a payment obligation today.

Paddle will act as Merchant of Record and reseller for that purchase. DNStracr remains responsible for operating the monitoring service. The Paddle entity identified at checkout handles the payment transaction under the Paddle Buyer Terms. Price, taxes, billing period and renewal terms must be presented before purchase.

A recurring subscription renews as disclosed at checkout until cancelled. Cancellation through the Paddle receipt or Paddle buyer support stops future renewals at the end of the applicable billing period. Cancellation and refunds are different; see our Refund Policy. Deleting an account or organization is not a substitute for cancelling a paid subscription.

6. Suspension and ending use

You may stop using the service and use the available deletion controls, subject to organization ownership requirements. We may restrict access where reasonably necessary to address abuse, security risks or legal obligations. Where practicable, we will explain the reason and allow correction. Changes to or discontinuation of the service remain subject to existing contractual commitments and mandatory rights. Export data you need before deletion; retention is described in the privacy notice.

7. Liability and mandatory rights

Nothing in these terms excludes liability for intent, gross negligence, injury to life, body or health, or liability that cannot lawfully be excluded. Statutory rights concerning defective services, withdrawal and refunds remain unaffected. No exclusion of those rights follows from the monitoring limitations above.

8. Changes, law and contact

We will communicate material changes affecting an ongoing contractual relationship and obtain agreement where required. German law applies, without depriving consumers of mandatory protection under the law of their habitual residence. No exclusive court venue is imposed on consumers. For service questions, use the Help Center or email [email protected].